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PREFACE vi
1 The Changing Face of Business 1
2 Business Ethics and Social Responsibility 27
3 Economic Challenges Facing Business Today 56
4 Competing in World Markets 84
5 Forms of Business Ownership and Organization 114
6 Starting Your Own Business: The Entrepreneurship Alternative 147
7 Management, Leadership, and the Internal Organization 171
8 Human Resource Management: From Recruitment to Labor Relations 199
9 Top Performance through Empowerment, Teamwork, and Communication 226
10 Production and Operations Management 251
11 Customer-Driven Marketing 278
12 Product and Distribution Strategies 308
13 Promotion and Pricing Strategies 340
14 Using Technology to Manage Information 372
15 Understanding Accounting and Financial Statements 400
16 The Financial System 430
17 Financial Management 460
18 Trends in E-Commerce 485
APPENDIX A Business Law 509
APPENDIX B Insurance and Risk Management 525
APPENDIX C Personal Financial Planning 535
APPENDIX D Developing a Business Plan 546
APPENDIX E Careers in Contemporary Business 554
APPENDIX F Launching Your Career 571
GLOSSARY / NOTES / COMPANY INDEX / NAME INDEX / SUBJECT INDEX