제Ⅰ부 생산․공급망관리의 기본원리
제 1 장 생산․공급망관리의 의의와 범주
제 1 절 생산․공급망관리의 의의 ······························································· 18
1. 생산․공급망관리의 역할 / 18
2. 생산부문의 의사결정문제 / 20
3. 글로벌 e생산관리로서의
공급망관리 / 21
제 2 절 생산․공급망관리의 목표 ······························································· 24
제 3 절 생산시스템의 유형과 특징 ······························································ 28
1. 자재흐름패턴에 따른 분류 / 29
2. 생산시스템 유형별 특징 / 31
3. 생산계획수립방식에 따른 분류 / 33
제 4 절 생산․공급망관리이론의 발전과정 ················································ 36
1. 애덤 스미스의 분업이론 / 36
2. 테일러의 과학적 관리법과 포디즘 / 37
3. 계량적 모델과 이론의 개발 / 38
4. 새로운 생산관리이론의 등장과 자동화의 확산 / 39
5. 생산정보화 도구로서의 ERP의 탄생 / 40
6. e-비즈니스 환경의 도래와 공급망관리의 등장 / 42
 쉬어가기 / 44
 연습문제 / 47
차 례
6 차 례
제 2 장 신제품 및 프로세스 개발전략
제 1 절 신제품 개발의 전략적 가치 ···························································· 52
1. 신제품 개발프로세스의 구성 / 52
2. 전통적 제품개발과정의 문제점 / 53
3. 신제품 개발 리드타임의 전략적 효과 / 55
제 2 절 신제품 개발의 혁신전략 ································································· 58
1. 컨커런트 엔지니어링 / 58
2. 생산을 쉽게 하기 위한 설계원리 / 60
3. 모듈러 디자인과 플랫폼 관리 / 62
4. 순차적 추가가 가능한 선택사양 / 65
5. 품질기능전개 / 65
제 3 절 프로세스 테크놀로지의 선택 ·························································· 70
1. 프로세스 테크놀로지의 유형 / 70
2. 자동화 / 71
3. 스마트 팩토리 / 75
 쉬어가기 / 79
 연습문제 / 83
제 3 장 프로세스 분석과 레이아웃
제 1 절 프로세스 분석의 의의 ····································································· 88
1. 프로세스 분석의 기본원리 / 88
2. 프로세스 분석 도구 / 94
3. 프로세스 분석 절차 / 96
제 2 절 레이아웃의 유형과 선택 ································································· 97
1. 공정별(기능별) 레이아웃 / 97
2. 제품별 레이아웃 / 99
3. 그룹별 레이아웃 / 100
4. 레이아웃의 선택 / 101
차 례 7
제 3 절 생산능력의 균형화 설계 ······························································· 102
1. 라인 균형의 개념 / 103
2. 라인의 균형 설정기법 / 105
제 4 절 서비스 공급프로세스의 설계 ························································ 111
1. 서비스의 구조와 특성 / 111
2. 서비스 청사진 / 113
3. 서비스 디자인의 구축단계 / 115
4. 서비스 시설의 레이아웃 유형 / 116
5. 대기행렬모형을 이용한 서비스 공급시스템의 디자인 / 117
6. 서비스 관련 대기시간의 분석 / 121
7. 서비스 처리능력의 통합적 운영 / 122
 쉬어가기 / 124
 연습문제 / 130
제 4 장 수요관리와 수요예측
제 1 절 수요관리의 개념과 중요성 ···························································· 138
1. 수요관리의 필요성 / 138
2. 수요관리의 절차 / 140
제 2 절 수요예측기법의 유형과 선택 ························································ 141
1. 예측기법의 분류 / 141
2. 정성적 예측기법 / 143
3. 예측기법의 선택 / 144
제 3 절 시계열 예측기법 ············································································ 146
1. 시계열 예측기법의 가정 / 146
2. 예측오차 / 147
3. 이동평균법 / 148
4. 지수평활법 / 151
5. 추세를 고려한 지수평활법 / 155
8 차 례
제 4 절 인과형 예측기법 ············································································ 158
1. 회귀모형의 구조 / 158
2. 결정계수와 예측치의 추정 / 161
 쉬어가기 / 163
 연습문제 / 168
제 5 장 생판계획(S&OP)과 일정계획
제 1 절 생판계획의 의의 ············································································ 176
1. 생판계획(Sales and Operations Planning)의 전략적 의의 / 176
2. S&OP의 수립절차 / 179
제 2 절 기준생산계획의 수립 ····································································· 182
1. 기준생산계획의 역할 / 182
2. MPS의 수립단위 / 184
3. MPS 수립방법 / 186
제 3 절 제조현장의 일정계획 수립 ···························································· 190
1. 일정계획의 구성요소 / 190
2. 작업현장의 일정계획 수립 / 191
제 4 절 프로젝트의 일정계획 수립 ···························································· 192
1. 간트 차트와 네트워크를 이용한 작업일정의 도시 / 192
2. 주공정의 정의 / 195
3. 프로젝트 관리에서의 시간과 비용의 관계 / 197
 쉬어가기 / 202
 연습문제 / 207
차 례 9
제 6 장 재고관리
제 1 절 재고의 기능과 유형 ······································································· 216
1. 재고관리의 중요성 / 216
2. 재고의 유형 / 217
3. 재고관리비용 / 219
제 2 절 ABC 재고관리 ················································································ 221
1. ABC 재고관리의 배경 / 221
2. 다기준 ABC 분석 / 224
제 3 절 재고관리의 기본모형 ····································································· 226
1. 경제적 주문량모형 / 226
2. 단일기간 확률적 재고모형 / 230
제 4 절 재고관리시스템의 설계 ································································· 234
1. 재고관리시스템의 구조 / 234
2. 재주문점 결정과 안전재고 계산 / 236
제 5 절 유통망에서의 재고관리 ································································· 238
1. 유통망에서의 안전재고 풀링 / 238
2. 크로스도킹을 통한 재고비용 절감 / 240
[보 론] 서비스 수익성 제고를 위한 산출관리 ········································ 242
1. 서비스 생산성과 초과예약제도 / 242
2. 산출관리 / 244
 쉬어가기 / 248
 연습문제 / 252
10 차 례
제 7 장 동적주문량모형과 MRP시스템
제 1 절 동적주문량모형의 개념 ································································· 260
1. 동적주문량모형의 필요성 / 260
2. 이산기간 EOQ모형 / 261
3. 주기적 주문주기모형 / 262
제 2 절 MRP시스템의 구조와 운영원리 ···················································· 263
1. MRP시스템의 구조 / 263
2. MRP운영의 기본원리 / 266
제 3 절 MRP시스템하에서의 발주량 계산 ················································ 268
1. 상위품목의 발주량 계산 / 268
2. 하위품목의 계획수립 / 271
3. 공통품목의 계획수립 / 272
 쉬어가기 / 275
 연습문제 / 276
제 8 장 린생산
제 1 절 린생산의 개념과 원리 ··································································· 282
제 2 절 린생산제의 전제조건 ····································································· 286
1. 작업장 정비 / 286
2. 품질경영과 실수방지책 구축 / 287
3. 생산준비시간의 단축 / 288
4. 풀(Pull)시스템의 도입 / 291
5. 생산스케줄의 평준화와 안정화 / 292
제 3 절 린생산제하에서의 프로세스 개선 ················································ 293
1. 셀룰러 시스템의 구축 / 294
2. U자형 셀 / 295
3. 다능공의 양성과 작업인력의 소인화 / 297
차 례 11
4. 생산라인의 동기화 / 298
5. 리드타임 단축을 위한 로트 축소 / 299
6. 간판을 이용한 공정간 의사소통 / 302
제 4 절 린생산제의 기대효과 ····································································· 303
 쉬어가기 / 305
 연습문제 / 309
제 9 장 품질경영
제 1 절 품질과 품질경영의 의의 ······························································· 314
1. 품질의 정의 / 314
2. 품질의 진부화와 카노 모형 / 317
3. 품질경영의 개념 / 319
4. 품질경영의 발전과정 / 321
제 2 절 품질비용 ·························································································· 323
1. 품질비용의 정의 / 323
2. 품질비용분석의 목적 / 326
제 3 절 품질개선을 위한 7가지 문제해결기법 ········································ 327
제 4 절 통합적 경영혁신도구로서의 식스시그마 경영 ···························· 337
1. 식스시그마 경영의 출현배경 / 337
2. 식스시그마의 개념 / 339
3. 식스시그마 경영의 추진절차 / 340
4. 식스시그마 경영하에서의 품질개선절차 / 342
제 5 절 서비스 품질의 경영 ······································································· 345
 쉬어가기 / 349
 연습문제 / 353
12 차 례
제Ⅱ부 공급망관리의 이해
제10장 공급망관리의 의의와 범주
제 1 절 공급망관리의 의의 ········································································· 360
1. 공급망의 개념 / 360
2. 초기 공급망관리의 태동배경 / 362
3. 글로벌 기업의 공급망관리 / 365
제 2 절 공급망 내의 흐름관리와 공급망 유형 ········································· 369
1. 공급망에서의 흐름관리 / 369
2. 공급망의 유형 / 370
제 3 절 공급망관리시스템의 구성 ····························································· 372
1. 공급망관리의 구성요소 / 372
2. 공급망관리 도입을 위한 프로세스 혁신 / 373
3. 정보시스템 기반의 정보공유 / 377
4. ERP시스템의 도입과 정착 / 380
5. 공급망 운영을 위한 계획수립과 실행기능 / 382
제 4 절 기업간 협업과 SRM ······································································· 384
1. SRM의 의의 / 384
2. SRM의 구성요소 / 386
제 5 절 공급망관리의 평가지표 ································································· 388
1. 핵심성과지표의 의의 / 388
2. 공급망의 성과평가를 위한 주요 KPI / 390
 쉬어가기 / 394
 연습문제 / 399
차 례 13
제11장 공급망 계획수립시스템
제 1 절 공급망 계획수립시스템의 구성요소 ············································ 406
제 2 절 수요관리 ·························································································· 407
1. 수요관리의 의의 / 407
2. 수요예측의 절차 / 409
3. 수요관리 산출물의 공유 / 411
4. 제품수명주기관리 / 412
제 3 절 통합공급계획 ·················································································· 413
1. 통합공급계획의 의의 / 413
2. 생판계획(S&OP)을 통한 공급계획 조정 / 413
3. 글로벌 MRP로의 진화 / 416
제 4 절 공장운영계획 ·················································································· 417
1. 공장운영계획의 의의 / 417
2. 생산일정의 관리 / 418
제 5 절 주문처리관리 ·················································································· 419
1. 할당 및 수주․주문정보 관리 / 419
2. 납기의 약속 / 421
3. 반품관리 / 422
제 6 절 재고관리 ·························································································· 423
1. 공급망상의 재고관리와 협업 / 423
2. 재고관리 효율화를 위한 기업간 협업 사례 / 427
제 7 절 물류관리 ·························································································· 433
1. 정보공유와 물류관리 / 433
2. 글로벌 기업의 물류관리 사례 / 434
 쉬어가기 / 442
 연습문제 / 447
14 차 례
제12장 디지털 공급망관리의 의의와 구성요소
제 1 절 디지털 공급망관리의 의의 ···························································· 452
제 2 절 디지털 공급망관리의 핵심개념과 적용사례 ······························· 454
제 3 절 디지털 공급망관리의 구성요소 ···················································· 457
1. Schrauf & Berttram의 연구 / 457
2. 맥킨지의 연구 / 460
3. SAP의 연구 / 463
제 4 절 디지털 공급망으로의 변신을 위한 시사점 ································· 464
 쉬어가기 / 467
 연습문제 / 470
✜ 부 록 ······································································································· 473
✜ 찾아보기 ··································································································· 496